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SHIPPING INFORMATION

Standard Shipping
Customer selects shipping method (see below) and is charged published Federal Express rates for those services, F.O.B. Itasca, IL.

Shipping Schedule
We strive to ship every order within 1-2 business days; however, this cannot be guaranteed. Please note that any order received after 3:00 p.m. CT may not ship until the next business day. Once your order has shipped, you will receive an order status email with tracking information. Please note that we do not ship on the following 9 holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

Cost of Shipping
The cost to ship your order will be added to the Subtotal to obtain the Total Amount Due.

Shipping Methods – weather dependent
 

Standard (3-7 business days) via Federal Express Ground
  Least expensive.  Delivery in 3-7 business days (plus 1-2 business days for processing), Monday through
  Friday, to the contiguous United States. Get date-scheduled, cost-effective delivery for commercial and
  residential shipments.
Alaska & Hawaii Standard
  Please use this method if you are shipping to an address in Alaska or Hawaii and do not require a guaranteed
  delivery time. Display Supply & Lighting, Inc. will use Federal Express to ship your package and delivery times
  are dependent upon your location.
Expedited (3 business days) via Federal Express Standard
  Somewhat Expensive.   Delivery by end of the third business day (plus 1-2 business days for processing),   
  Monday through Friday, to the 48 contiguous states. Choose this guaranteed service for your less time-sensitive
  shipments.
Express (2 business days) via Federal Express 2 day
  Expensive.   Delivery by the end of the second business day (plus 1-2 business days for processing), Monday
  through Friday, to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii where some
  locations require additional transit time. Select this alternative 2 day delivery when you have the flexibility to
  allow an extra day.
Next Day (1 business day) via Federal Express Overnight Standard
  Very Expensive.   Delivery guaranteed by next business day afternoon (plus 1-2 business days for processing),
  Monday through Friday, to the 48 contiguous states and limited addresses in Alaska and Hawaii.
  Commercial Destinations: Next business day delivery by 3:00 p.m. or 4:30 p.m. depending on destination.  
  Residential Destinations: Next business day delivery by end of day.
Critical (by noon next business day) via Federal Express Overnight Priority
  More Expensive.   Next business day delivery by 10:30 a.m. or 12:00 noon depending on destination (plus 1-2
  business days for processing), Monday through Friday, to all 50 states and Puerto Rico. End of next business day
  delivery to Alaska and Hawaii addresses that require additional transit time.
Urgent Priority (by 8:30 a.m. or 11:00 a.m.) via Federal Express Overnight Early A.M.
  Most Expensive.   Not Available to all zip codes
Common Carrier (a nationwide trucking company)
  Most of our shipments are made via Federal Express. However, if an order is particularly large, we may use a  
  “common carrier”.
International Shipments
  Display Supply & Lighting, Inc. will determine the shipping method based on service, reliability and cost. For
  international shipments please contact Display Supply & Lighting, Inc. for details.
  Your international order (including Canada) may be subject to the Customs and Import Duties of the country to 
  which you have your order shipped. Any customs or duty charges are always the responsibility of the recipient.

Questions about Shipping
Please call our Customer Service Department at our toll-free number, 800-468-1488, with any questions you might have regarding shipping.