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Returns Policy

Display Supply & Lighting, Inc. (DS&L) is committed to your satisfaction.

Our Satisfaction Guarantee is a 30-day return policy that enables you to return your product(s) for a refund, less a 25% re-stocking fee (excluding the cost of shipping or any minimum order charges), as long as our returns policy is strictly followed.

You must follow the 3 simple steps outlined below.

3 Simple Steps - Returns

1) Save Original Packaging -The returned product must be in "factory fresh" condition and in its original packaging or it will not be accepted for return.

2) Request RGA # - Request a Return Goods Authorization Number (RGA #) using our convenient online RGA Form or by calling our Customer Service Department toll-free at 800.468.1488. No returns will be processed or accepted and no credits will be issued without a RGA #.

3) Return Items Within 30 Days - After requesting an RGA #, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to DS&L at the address indicated in the email you receive, as early as possible, but no later than the 30th day from the date of the original delivery.

If items are not returned in "factory fresh", new, condition (e.g., the product has been installed, damaged, etc.), or items are not sent within 30 days of the original delivery date, the return will be considered an unauthorized return and the customer will not receive credit for the product and DS&L will not ship the product back to the customer.

We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.

Thank you very much for your cooperation in minimizing our return losses and maximizing our service to you.

Please click her to use our online RGA form.

Non-Returnable Items
Custom-made, special-order, overstock, or discontinued items cannot be returned. If an overstock or discontinued item cannot be returned, it will be noted on our website or on your invoice or packing list.

Questions about our Return Policy
Please call our Customer Service Department at our toll-free number 800.468.1488, with any questions you might have regarding our Return Policy.

Incorrect Orders
If your order was sent incorrectly, please call us at 800.468.1488 immediately upon receipt of your order and no later than 7 business days following your receipt of the order.

Damaged Goods
If the shipper has damaged the merchandise, please call us at 800.468.1488 or fax us at 630.285.9670 immediately. Then please be sure to repack the item(s) using all of the original packing materials. We will send you a pre-paid shipping label so that you can return the item(s) to us at no charge to you. We will also send you a replacement item(s) as soon as possible.

Product Warranty
Most of our products are warranted for 1 year from their date of sale. Offering such a wide variety of products, we suggest that you review our product warranty information available at http://www.dslgroup.com/DS&L_Limited_Warranty_a/331.htm.

Defective Goods
If you have received goods that are defective notify us upon becoming aware of the defect within the applicable warranty period for the particular product. We will then provide you a return goods authorization number (RGA #). No defective merchandise can be returned or processed and no substitute product or credit (if available, subject to the Returns Policy) will be issued without a RGA #.

After requesting an RGA #, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to DS&L as early as possible, but no later than the 30th day from the date of the original delivery.

We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.

DS&L will then inspect all goods returned as being defective. If they are found to be defective, replacement product will be shipped as soon as possible. If the product is not found to be defective, or appears to have been misused or tampered with, a DS&L representative will be in touch with you to discuss the situation.