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Shipping and Returns
DS&L's Limited Warranty
 

DS&L’s PRODUCT WARRANTY

General Warranty:

Display Supply & Lighting, Inc. (“DS&L” or the “Company”) warrants, to the first direct purchaser of any of its products, that they are to be free from defects in material and workmanship for a period of one (1) from the date of purchase for all products manufactured by or on behalf DS&L. For any product distributed and sold by DS&L, DS&L provides the warranty issued by the manufacturer of such product to the first direct purchaser of such products. If desired, customer should request a copy of any such manufacturers’ warranty from DSL’s Customer Service Department.

Shipping and handling fees on any returns are to be paid for by the customer. DS&L agrees, at its discretion, during the warranty period, to repair any defect in material or workmanship or to furnish a replacement, repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is at DS&L’s discretion and is subject to the prior verification by DS&L of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt or invoice.

Warranty Limitations:

DS&L shall not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of or related to any breach of warranty, any DS&L products and the use thereof, or any other acts or omissions of DS&L for: (i) any indirect, incidental, special or consequential damages, whatsoever (including without limitation, loss of anticipated value of a business or its reputation) or (ii) any damage or loss in excess of the price actually paid by buyer to DS&L for the products that caused the damage. Any action by buyer must be commenced within one year after the cause of action has accrued.

This warranty does not include:

  • Any condition resulting from other than ordinary wear or any use for which the product was not intended, including but not limited to any email direction provided by a DS&L representative with respect to use;
  • Any condition resulting from incorrect or inadequate maintenance or care;
  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage;
  • Dissatisfaction due to buyer’s remorse;
  • Normal wear and tear;
  • Damages incurred during transportation;
  • Damages incurred during assembly or maintenance; or
  • Any used, previously displayed items.

DS&L makes no express warranty or condition whether written or oral and the Company expressly disclaims all warranties and conditions not stated in this limited warranty. The Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. Any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above.

THE FOREGOING WARRANTIES STATE DS&L'S ENTIRE AND EXCLUSIVE LIABILITY, AND BUYER'S SOLE AND EXCLUSIVE REMEDY, IN CONNECTION WITH THE PRODUCTS AND ALL PARTS, THEIR DESIGN, SUITABILITY FOR USE, INSTALLATION AND OPERATION.

All warranty claims must be filed by the direct purchaser to the Company

CLAIM PROCEDURES:

  • Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 30 calendar days after the merchandise is received;
  • Any claim for defective merchandise returns must be packed in original packaging and cannot be made without first receiving an RGA from a DS&L customer service representative and is subject to the DS&L returns policy;
  • The Company reserves the right to specify that items be returned to the original warehouse for inspection;
  • Pictures may be required to claim defective merchandise, along with a copy of the original invoice;
  • If the claim is justified, the item(s) or part(s) will be repaired or replaced or if no longer reasonably available, a credit will be issued in the sole discretion of DS&L; and
  • It is DS&L’s policy to replace parts whenever possible.

Miscellaneous:

These product warranty terms shall be governed by the laws of the State of Illinois. Buyer hereby consents to the personal jurisdiction and venue of the courts of the State of Illinois. Any legal or equitable claim of any nature arising hereunder shall be filed and maintained in the state or federal courts in the State of Illinois and buyer agrees that such courts are a convenient forum for adjudication. In the event that suit is necessary to recover amounts owed to DS&L, buyer shall be liable for reasonable attorney's fees, interest and costs of collection. No agreement or understanding varying the terms and conditions hereof shall be binding upon DS&L or buyer unless in writing and signed by duly authorized representatives of both parties. These product warranty terms shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.

ENGINEERING CHANGES:

DS&L retains the right to modify the design of our products at any time as part of the company's ongoing business operations.

Returns Policy
 

Display Supply & Lighting, Inc. (DS&L) is committed to your satisfaction.

Our Satisfaction Guarantee is a 30-day return policy that enables you to return your product(s) for a refund, less a 25% re-stocking fee (excluding the cost of shipping or any minimum order charges), as long as our returns policy is strictly followed.

You must follow the 3 simple steps outlined below.

3 Simple Steps - Returns

  1. Save Original Packaging -The returned product must be in "factory fresh" condition and in its original packaging or it will not be accepted for return.

  2. Request RGA # - Request a Return Goods Authorization Number (RGA #) using our convenient online RGA Form or by calling our Customer Service Department toll-free at 800.468.1488. No returns will be processed or accepted and no credits will be issued without a RGA #.

  3. Return Items Within 30 Days - After requesting an RGA #, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to DS&L at the address indicated in the email you receive, as early as possible, but no later than the 30th day from the date of the original delivery.

If items are not returned in "factory fresh", new, condition (e.g., the product has been installed, damaged, etc.), or items are not sent within 30 days of the original delivery date, the return will be considered an unauthorized return and the customer will not receive credit for the product and DS&L will not ship the product back to the customer.

We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise, we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.

Thank you very much for your cooperation in minimizing our return losses and maximizing our service to you.

Please click her to use our online RGA form.

Non-Returnable Items
Custom-made, special-order, overstock, or discontinued items cannot be returned. If an overstock or discontinued item cannot be returned, it will be noted on our website or on your invoice or packing list.

Questions about our Return Policy
Please call our Customer Service Department at our toll-free number 800.468.1488, with any questions you might have regarding our Return Policy.

Incorrect Orders
If your order was sent incorrectly, please call us at 800.468.1488 immediately upon receipt of your order and no later than 7 business days following your receipt of the order.

Damaged Goods
If the shipper has damaged the merchandise, please call us at 800.468.1488 or fax us at 630.285.9670 immediately. Then please be sure to repack the item(s) using all of the original packing materials. We will send you a pre-paid shipping label so that you can return the item(s) to us at no charge to you. We will also send you a replacement item(s) as soon as possible.

Product Warranty
Most of our products are warranted for 1 year from their date of sale. Offering such a wide variety of products, we suggest that you review our product warranty information available at http://www.dslgroup.com/DS&L_Limited_Warranty_a/331.htm.

Defective Goods
If you have received goods that are defective notify us upon becoming aware of the defect within the applicable warranty period for the particular product. We will then provide you a return goods authorization number (RGA #). No defective merchandise can be returned or processed and no substitute product or credit (if available, subject to the Returns Policy) will be issued without a RGA #.

After requesting an RGA #, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to DS&L as early as possible, but no later than the 30th day from the date of the original delivery.

We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.

DS&L will then inspect all goods returned as being defective. If they are found to be defective, replacement product will be shipped as soon as possible. If the product is not found to be defective, or appears to have been misused or tampered with, a DS&L representative will be in touch with you to discuss the situation.