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|DS&L's Limited Warranty|
DS&L’s PRODUCT WARRANTY
Display Supply & Lighting, Inc. (“DS&L” or the “Company”) warrants, to the first direct purchaser of any of its products, that they are to be free from defects in material and workmanship for a period of one (1) from the date of purchase for all products manufactured by or on behalf DS&L. For any product distributed and sold by DS&L, DS&L provides the warranty issued by the manufacturer of such product to the first direct purchaser of such products. If desired, customer should request a copy of any such manufacturers’ warranty from DSL’s Customer Service Department.
Shipping and handling fees on any returns are to be paid for by the customer. DS&L agrees, at its discretion, during the warranty period, to repair any defect in material or workmanship or to furnish a replacement, repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is at DS&L’s discretion and is subject to the prior verification by DS&L of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt or invoice.
DS&L shall not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of or related to any breach of warranty, any DS&L products and the use thereof, or any other acts or omissions of DS&L for: (i) any indirect, incidental, special or consequential damages, whatsoever (including without limitation, loss of anticipated value of a business or its reputation) or (ii) any damage or loss in excess of the price actually paid by buyer to DS&L for the products that caused the damage. Any action by buyer must be commenced within one year after the cause of action has accrued.
This warranty does not include:
DS&L makes no express warranty or condition whether written or oral and the Company expressly disclaims all warranties and conditions not stated in this limited warranty. The Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. Any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above.
THE FOREGOING WARRANTIES STATE DS&L'S ENTIRE AND EXCLUSIVE LIABILITY, AND BUYER'S SOLE AND EXCLUSIVE REMEDY, IN CONNECTION WITH THE PRODUCTS AND ALL PARTS, THEIR DESIGN, SUITABILITY FOR USE, INSTALLATION AND OPERATION.
These product warranty terms shall be governed by the laws of the State of Illinois. Buyer hereby consents to the personal jurisdiction and venue of the courts of the State of Illinois. Any legal or equitable claim of any nature arising hereunder shall be filed and maintained in the state or federal courts in the State of Illinois and buyer agrees that such courts are a convenient forum for adjudication. In the event that suit is necessary to recover amounts owed to DS&L, buyer shall be liable for reasonable attorney's fees, interest and costs of collection. No agreement or understanding varying the terms and conditions hereof shall be binding upon DS&L or buyer unless in writing and signed by duly authorized representatives of both parties. These product warranty terms shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.
DS&L retains the right to modify the design of our products at any time as part of the company's ongoing business operations.
Display Supply & Lighting, Inc. (DS&L) is committed to your satisfaction.
Our Satisfaction Guarantee is a 30-day return policy that enables you to return your product(s) for a refund, less a 25% re-stocking fee (excluding the cost of shipping or any minimum order charges), as long as our returns policy is strictly followed.
You must follow the 3 simple steps outlined below.
3 Simple Steps - Returns
If items are not returned in "factory fresh", new, condition (e.g., the product has been installed, damaged, etc.), or items are not sent within 30 days of the original delivery date, the return will be considered an unauthorized return and the customer will not receive credit for the product and DS&L will not ship the product back to the customer.
We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise, we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.
Thank you very much for your cooperation in minimizing our return losses and maximizing our service to you.
Please click her to use our online RGA form.
Questions about our Return Policy
After requesting an RGA #, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to DS&L as early as possible, but no later than the 30th day from the date of the original delivery.
We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.
DS&L will then inspect all goods returned as being defective. If they are found to be defective, replacement product will be shipped as soon as possible. If the product is not found to be defective, or appears to have been misused or tampered with, a DS&L representative will be in touch with you to discuss the situation.