DS&L Returns Policy
Display Supply & Lighting, Inc. (DS&L) is committed to you, our customer, and your satisfaction with our products and services. If for any reason our products and services fall short of meeting your satisfaction, then we want to rectify those shortfalls immediately to make it right.
For this reason, DS&L offers its customers a Satisfaction Guarantee 30-day return policy. This policy provides you the opportunity to return your non-customized product(s) for a credit, less a 25% restock fee (conditions apply).
*Note: This policy does not address return requests due to warranty claim issues, albeit the process to request a return will follow the same steps noted below. Please review all warranty claims information on our DS&L Limited Warranty page*
To request a return, please follow the steps below:
1) Qualifications – Prior to requesting a return the following checklist must be met:
2) Request RGA # - You can submit a request for return via phone call with our Customer Care team at (630)285-9660 or toll-free at (800)468-1488 or via email to firstname.lastname@example.org
Please be ready to provide the following information when making your request:
Upon providing this information, and if approved, an RGA letter will be emailed to you. This letter shall reflect the product(s) and quantity approved to be returned. Please verify that this information matches your records as any unauthorized materials sent shall be rejected. Please send a physical copy of this RGA letter back with your return.
3) Must return in 30 days – Once the RGA letter has been provided, the product must be shipped back, at your own expense, to DS&L within 30 days. Failure to ship the products back within this timeframe will be considered unauthorized and no credits shall be provided, nor shall DS&L ship the product back to the customer.
DS&L strongly recommends that all authorized returns be shipped back to us via UPS or FedEx and that a tracking number be provided to our Customer Care team via email email@example.com. If you choose to use the US Postal Service to return your merchandise, we strongly recommend that you add a Return Receipt and Signature Confirmation service to your package(s). The RGA # must be referenced on the parcel carriers shipping label along with a copy of the RGA letter. Failure to provide this information may cause delays to the entire return process. DS&L is not responsible for merchandise that is not received by one of our representatives.
Thank you for your cooperation in minimizing our return losses and maximizing our service to you.
If the shipper has damaged the merchandise, please call us at (800) 468-1488 or fax us at (630) 285-9670 immediately. Then please be sure to repack the item(s) using all the original packing materials. We will send you a pre-paid shipping label so that you can return the item(s) to us at no charge to you. We will also send you a replacement item(s) as soon as possible.
Most of our products are warranted for 1 year from their date of sale. Offering such a wide variety of products, we suggest that you review our product warranty information available on our DS&L Limited Warranty page.
If you have received goods that are defective notify us upon becoming aware of the defect within the applicable warranty period for the product. We will then provide you a return goods authorization number (RGA #). No defective merchandise can be returned or processed and no substitute product or credit (if available, subject to the Returns Policy) will be issued without a RGA #.
After requesting an RGA #, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to DS&L as early as possible, but no later than the 30th day from the date of the original delivery.
We strongly recommend that you return the product using either UPS or FedEx. In addition, we suggest that you keep the tracking number provided to you until you have confirmation that the merchandise has been received by DS&L. This will help you to locate the merchandise with your shipper of choice if it is not delivered to DS&L. If you do use the US Postal Service to return your merchandise, we strongly recommend that you add either a Return Receipt or Signature Confirmation service to your packages(s). DS&L is not responsible for merchandise that is not received by one of our representatives.
DS&L will then inspect all goods returned as being defective. If they are found to be defective, replacement product will be shipped as soon as possible. If the product is not found to be defective, or appears to have been misused or tampered with, a DS&L representative will be in touch with you to discuss the situation.
Questions about our Return Policy
Please call our Customer Care team at our toll-free number (800) 468-1488, with any questions you might have regarding our Return Policy.